Emergency service systems; Emergency response; Incident command; Event management and business resilience
Dr. Simpsonís work treats emergency response as a unique sector of service management, characterizing the elements of successful operation under highly uncertain conditions. Principles associated with the operation of successful emergency service systems can, in turn, be acquired in some form by many other organizations, to increase resilience against random disruptions of normal operating conditions. Dr. Simpson has both published in the area of emergency response modeling and won national recognition for a teaching case study developed to teach modeling in the context of structural fire-fighting. She has served as a volunteer firefighter since 1997.