Natalie C. Simpson photo

Associate Professor


University at Buffalo

351 Jacobs Management Center

Buffalo, NY 14260



Dr. Natalie C. Simpson


Research Interests:

Emergency service systems; Emergency response; Incident command; Event management and business resilience

Summary of Recent Relevant Research:

Dr. Simpsonís work treats emergency response as a unique sector of service management, characterizing the elements of successful operation under highly uncertain conditions. Principles associated with the operation of successful emergency service systems can, in turn, be acquired in some form by many other organizations, to increase resilience against random disruptions of normal operating conditions. Dr. Simpson has both published in the area of emergency response modeling and won national recognition for a teaching case study developed to teach modeling in the context of structural fire-fighting. She has served as a volunteer firefighter since 1997.

figure 1

Project network diagram of confirmed evacuated residential structure fire hyper-project. In Simpson, Journal of Operations Management, Vol. 25, No. 5, 2006.